Refund policy
Create And Decorate Return & Refund Policy
CAD Design Solutions LLC
At Create And Decorate, we believe exceptional customer service is just as important as exceptional craftsmanship. Every product is thoughtfully handcrafted in small batches, and we are committed to treating every customer with fairness, honesty, and respect.
Our goal is always to work with you to resolve any concerns quickly, professionally, and fairly.
Returns
We accept returns within 30 days of delivery for eligible products.
To be eligible for a return, an item must:
- Be unused and in the same condition in which it was received.
- Be returned in its original packaging whenever possible.
- Include proof of purchase or your order number.
Before returning any item, please contact us through the Contact page on our website.
Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Whenever possible, please include photographs of:
- The product
- The shipping box
- The shipping label
We'll review the situation promptly and work with you to make it right.
Custom & Personalized Products
Every custom or personalized Create And Decorate product is handcrafted specifically for you.
Because these items are made to your specifications, custom and personalized products are not eligible for returns or refunds.
If there is a problem with your custom order, please contact us immediately.
We are committed to working with you to resolve the issue and will make every reasonable effort to ensure your satisfaction.
Personal Care Products
For health and hygiene reasons, opened or used artisan soaps, body balms, and other personal care products cannot be returned.
If you have questions before placing your order, we're always happy to help.
Exchanges
If you would like to exchange an eligible product, please contact us first.
We'll gladly discuss the available options and help determine the best solution.
Refunds
Once an approved return has been received and inspected, refunds will be issued to the original payment method.
Please allow your financial institution time to process the refund after it has been issued.
Return Address
Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
This helps ensure your return is processed correctly and as quickly as possible.
Our Commitment
Every Create And Decorate product is thoughtfully handcrafted by CAD Design Solutions LLC in Newnan, Georgia.
If you have questions or concerns about your order, we encourage you to contact us. We'll always do our best to provide exceptional customer service and a fair, reasonable solution whenever possible.
Created with Intention – Designed to Enrich
Standard Shopify Legal Terms
The following legal language is provided by Shopify as part of the Shopify ecommerce platform and is included to supplement the Create And Decorate Return & Refund Policy above
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shuckaby@caddesign-solutions.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shuckaby@caddesign-solutions.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shuckaby@caddesign-solutions.com.